[Resolved] Maxbhi / Elcotek Telecom — refund not done and delayed response

noufalnh

from Malappuram, Kerala

Address:	680590
Website:	www.maxbhi.com

I have ordered a lcd & touch screen for my mobile worth ₹979 on 8th january
Order id : #1485929 and it was cancelled automatically the next day. Well thats okay. I did payment by net banking from my bank account. But when i tried to refund it by clicking the option in their website to refund to my bank account, they sure gave me no transaction id of the refund to crosscheck with my payment bank. It just states it was initiated and refund was made and asking to wait for 15 days. Nowadays the online payment takes only seconds or minutes to credit back. 2-3 days processing time is acceptable for me. Still i waited for 8 days now. And i have contacted customer care, not much good response than this 15 days wait time they said. I need a solution on this and refund of my money immediatly. I can see many complaints on the same company and i think they are fraud and simply takin orders o[censored]n available items and cheatin customers by taking their money. Kindly take up this matter on s seriously urgent basis.

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Jan 22, 2019

Complaint marked as Resolved

got money finally

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Noufal Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1485929 with maxbhi.com. Its already completely refunded from our-end by you only sir and shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 18, 2019

Updated by noufalnh I need the refund process details. Date of process started and reference number. And I need to know why the transfer of money taking this much time. Its just seconds or minutes needed nowadays for electronic money transfer. Gv me more clarity from your side. Gv me all details and reference numbers. Screenshots of processing details . my complaint will be open until I get my refund

Jan 19, 2019

Updated by noufalnh U hav no information yet on the payment refund. Guys don’t ever do purchase from such websites

Verified Support

Jan 21, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Noufal Sir ... As i can check your Order #1485929 with maxbhi.com. Its already completely refunded from our-end and the Refund Bank Ref. # - IGAFDJUBQ8, kindly check this with your bank and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 22, 2019

Updated by noufalnh ok finally today i received the money back in my account. this is quite long time of 13 days took for it. which should be changed from your side. anyways thanks im closing this complaint. but surely this is a reference for other customers