Maxbhi / Elcotek Telecom — refund not received order id: #2397703

Website:

www.maxbhi.com

I had requested refund to bank against the cancelled order but the refund amount yet not credited and there is no way to contact them as they don't pick up calls as says high call volume and also on online portal the says
{error we are sorry but due to the corona virus pandemic, our support channels are working at a very limited capacity. Please try again after sometime.}
Every single time i had tried

Status shows.
08/07/2020, 02:43 am -249 refund to bank for order #2397703
But nothing is received by me till now