[Resolved] Maxbhi / Elcotek Telecom — Refunded to e wallet order id: 519370

Yuvam

Address:	600125
Website:	www.maxbhi.com

1. Touch screen for iball slide 3g 1026-q18 - white (Complete assembly folder) 25/06/2017, 09:47 am at the time of order placed product shows as avaiable. After 3- days they canceled the order saying product not avaiable and added my money to ewallet of maxhi account. I called and spoke to the representative they said product i have ordered is not avaialble wait for sometime one arrives they will arrange for shipment. I placed new order by adding the item to cart and called the customer care by providing the details to the reprenstative a 2. Lcd screen for iball slide 3g 1026-q18 (Replacement display without touch), they took order, they gaian confirmed that within 3- days the order will shipment to provided address. But again they cancelled the order saying product not avaiable. I already requested for refund the money. My oder detalis are

1. Lcd with touch screen for iball slide 3g 1026-q18 - white (Complete assembly folder)
Code: et-folder[protected]
Order : 519370
E-wallet price:2509

2. Lcd screen for iball slide 3g 1026-q18 (Replacement display without touch)
Code: et-lcd-114682
Order : 523826
E-wallet price:1211

Order 1 & 2 : 519370 and 523826

Total money to be refunded: 2509/-
Email address of the company is [protected]@maxbhi.com

Please help me to take action by refunding the money

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Aug 3, 2017

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Yuvaraja Sir, , , , , , , , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #519370 with maxbhi.com. First you complained that we canceled all your orders. Sir, please let me inform you that we are an eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stock's from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount. Now you can imagine if you ordered same product for 5 times and we tried to look for that product and still end up without it, then who is the one with the real loss. About your 2nd complain about refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support chat. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as we receive a confirmation for refund to bank i am initiating your complete refund from our-end it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.