Maxbhi / Elcotek Telecom — Regarding Dead LCD Screen of my phone

Address:

Elcotek India Private Limited 88, Navyug Market, Ghaziabad UP - 201001

Sir,
I bought a Screen for my phone and it was dead on arrival. I raise a complaint and they said to send it back, they will replace. It's more than a month I am chasing with these guys, multiple call, multiple emails but not getting positive response. They are saying the screen jack was damaged and it can't replace. I already told then that it was already dead when I got this.
Could you please look into it. I spend around 1700 for this screen and got dead screen. They are not replacing it. Could you please do the needful or suggest where I can file a complaint against it. Can I logged a compliant in consumer forum.
Regards
kamal Bisht
Order No, . 3415938