[Resolved] Maxbhi / Elcotek Telecom — replacement of faulty product | |||
10/8/2018 Replacement request #7937 I ordered a screen of maxbhi but it only worked for 2 mins and it went blank it's not working i asked for a replacement and they declined it saying the warranty sticker has been removed but the product has a manufacturing defect now what do i do i don't want to lose my money and i want the product to be replaced asap. This is the second time and i have already lost 6500 rs on this site Was this information helpful? | |||
Nov 12, 2018 Complaint marked as Resolved Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint. Verified Support Oct 09, 2018 Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, We are sorry for the inconvenience caused to you regarding your order with maxbhi.com, but sir to help you further in this regard we need your order id or your registered email id so that we can check your order and resolve it ASAP from our-end.
Verified Support Oct 10, 2018 Maxbhi / Elcotek Telecom Customer Care's response Dear Sahil, Apologies for the inconvenience caused. But we would not be able to replace the product as it is not in the same condition as it was when it was sent to you. The warranty seals has been removed from the product The protection film / clear film has been removed or tampered with. The gumming has been removed / used. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here : https://www.maxbhi.com/warranty-terms.html Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same. Verified Support Oct 11, 2018 Maxbhi / Elcotek Telecom Customer Care's response Dear Sahil, Apologies for the inconvenience caused. But we would not be able to replace the product as it is not in the same condition as it was when it was sent to you. The warranty seals has been removed from the product The protection film / clear film has been removed or tampered with. The gumming has been removed / used. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here : https://www.maxbhi.com/warranty-terms.html Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same. | |||
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318, 3rd Floor, Network Plaza, Saraswati Road, Karol Bagh, New Delhi, Delhi, India - 110005
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