| Address: | Elcotek India Private Limited 88, Navyug Market, Ghaziabad UP - 201001 | | Website: | www.maxbhi.com |
I have ordered display with touch, battery and ear speaker for my iPhone 7 from Maxbhi.com.
(Order #5772781, Paid on 7th Apr 2023 at 11:22am)
After checking and using the products. The products worked fine. But suddenly after 2 days, the display from maxbhi started displaying black lines on half screen which was obviously a defect in product. After that I raised a request for replacement on 18th/April/2023 and my warranty expires on 20th/April/2023. So, I requested for replacement 2 days before warranty expires.
After raising the replacement request I got a message from maxbhi customer support that -
“We would not be able to replace the seal / sticker removed and installed product as it is not in the same condition as we send it to you. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs.”
They are not providing me replacement just because I have removed sticker. There are so many things written on sticker. How can a customer check the display without removing the. As per maxbhi customer care. A customer should keep the sticker attached to display to claim warranty. If I would have kept the sticker attached for 10 days and after removing it on 11th day and I identify any spot or display damage below letters of that sticker on screen. In this condition my warranty period is already over so what should a person do. In my condition the display was working fine so naturally anybody will remove sticker from the display to check its quality. And the lines on the display showed up after 2 days. They have designed their Terms and Conditions so smartly that they would never be liable to give replacement. It’s just a question how can a customer know the exact product quality without removing the sticker.
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