[Resolved] Maxbhi / Elcotek Telecom — Supplied Wrong and defective product

rahuljhajhansi

from Dostpur, Uttar Pradesh

Address:	Jhansi, Uttar Pradesh, 284001
Website:	Maxbhi

Sub: refund of money paid against supply of wrong and defective product.
Ref: order ID 394203 dated 10.12.2016

Dear Sir, In reference to above, you were to supply, 02 items, which I received on 19.12.2016. First item was battery for Karbonn titanium octane plus and second was battery for Spice m 940 n.
First product is not compatible with the Karbonn titanium octane plus mobile. You supplied the wrong battery. It is not being fitted with mobile.

Second supplied product was battery for Spice m 940 n, which is not working. It is dead and not being charged.
Please take back these wrong and defective supplied products against referred order. Refund my money against the order.

Regards
Rahul Kumar
Mob:[protected]

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Jan 22, 2017

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Rahul Kumar Sir, , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. For replacement of the product kindly contact us on our Customer Care Number - [protected] or you can mail us on [protected]@maxbhi.com. Your request will be attended here and you will get the solution. Also would like to request you to kindly mark this and your previous complain as resolved.

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Comments

rahuljhajhansi

from Dostpur, Uttar Pradesh

M/s Elcotek India Pvt Ltd.
318, 3rd Floor, Network Plaza, Saraswati Road, Karol Bagh
New Delhi.
India - 110005

Sub: Refund of my money against supply of wrong/ defective material
Ref: Order #[protected]/12/2016, 10:15 AM)
Dear Sir,
In reference to above, vide order no. under reference, I had ordered 02 items. Both the items are wrong. The material supplied by you is not as per my order placed at your site “maxbhi”.
As you are aware our honourable Prime Minister is running digital India campaign. Your firm is producing hindrance in this campaign. As per our contract, it is your duty to supply the correct/ working product as per my order. If you have supplied the wrong/defective item, why should I bear the courier charge? It is online cheating. Be clear about the definition of warranty/ guarantee. Warranty starts after commissioning of the product. Product couldn’t be commissioned due to supply of wrong/ defective product. It is the case of failing to supply the correct product up to the buyer.
I request you again, please refund my money.
Regards,
Rahul Kumar