Maxbhi / Elcotek Telecom — they are really cheaters

I ordered back glass replacement for honor 8 lite and paid 600 rupees.they cancelled it without informing me and send the money to their maxbhi wallet.and after that I ordered another product with the refunded money.it also I don't get.they are cheating customers.
It is happened before 2 years.yesterday I login to maxbhi account.while seeing this a customer care official called me.and I asked about the thing that I ordered before 2 year.he told me that i[censored] want it.we will send it to u.i told him that that product I need before two years.i told him to refund the money.he talked to me very rudely.also I told him I will give complaint in consumer complaints forum.then he told me that they can't do anything.u can do whatever u can.we will not give ur money.i have all proofs available with me.i recorded the call with them

So I am 100% sure.they are cheaters.they cancelled