Mdindia Healthcare Services — Complaint for non-settlement of Mediclaim

I wish to bring this matter to your notice that I, Aishwarya Shrivastava, a student of Symbiosis Institute of Business Management, Nagpur, was admitted in "Yes Hospital" and the student insurance was with MD India. As per the instructions by the company all the documents were submitted by me on 27th August 2023 and till date my approved amount of Rs. 10, 889/- has not been credited to my account. Even after various reminders sent to the company through telephone and emails I haven't received any action from their side.

I would also like to inform you that as per the telephonic conversation with MD India's customer care executive I was informed that all the formalities were forwarded by them in the month of September itself to the insurance company, i.e., National Insurance Company, and after checking on MD India's website it says that I will recieve the claim amount in 7-10 business days and now November is ending but I don't know how many days are their in MD India and National Insurance Company's 7-10 business days.

Even after so many reminders I was suggested to keep patience by their customer care executive, as MD India cannot help me in this matter any further therefore I request you to kindly intervene and get this resolved. This is very unprofessional behaviour by both the companies and they are mentally harrassing their customers. I am extremely unsatisfied and disappointed with this experience.

Kindly please help me get my claim amount credited to my account as soon as possible and I also request you to charge the company to provide me with a compensation @12% p.a. for all the mental torture I have been through from September till now, because of their negligent and unprofessional behaviour.

Following are the policy details for your assistance and I am also attaching a screenshot of the conversation with MD India's website's chat support (dated- 17/10/2023) :

Insured Name: Symbiosis Centre Of Health Care
Name: Aishwarya Shrivastava
Code: 512095
Policy Number: 271500/50/23/10001458
MDID Number: MDI5-[protected]
Approved amount: Rs.10889.00
Request ID (Telephonic conversation[protected]
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