Mdindia Healthcare Services — not processing my claim

Policy no: 252400/48/20/01115

I sent them the claim documents on Nov 8th11 2019.
I have provided them with all the details they have requested. Still, they did not process my claim. But their annoying customer care agents keep flooding my inbox by sending emails, requesting for more information. I answer to one email then the next day i receive another copy of the previous email from another person asking for the same information. Nobody really cares to look into customer's reply and update their system. I have told them to call me if you have any confusion. But they never have time to interact with customers
I contacted their customer care but they are such dumb guys not able to answer any question and say there executive will call me back and as expected they never call back.

They are asking for IRDA FORM AND TESTING REPORTS, WHICH I HAVE ALREADY SUBMITTED TO THEM, ORIGINAL COPIES.