| Address: | 314, Vivekananda Road Shibtala Hooghly at Cinsurah |
Hello,
My mother Sampa Dutta is a patient of gynecological problem and have been undergoing treatment under Dr. Souptik Gangopadhyay. Doctor has advised to do hysteroscopy followed by biopsy and for that he has fixed a date for doing hysteroscopy, I.e. on 13.08.2021. All kind of tests have already been done from your hospital and PAC clearance has already been granted to the patient. Therefore, patient is the beneficiary of West Bengal health scheme and for that after PAC clearance, I personally visited to corporate desk on 6.08.2021 to submit necessary papers along with admission slip. Corporate told me that I can avail the benefit of cashless facility for the hysteroscopy procedure subject to approval from the government and the official of corporate desk told me that it takes 2-3 days for government approval and I have to come another day before O.T procedure to verify the papers and patient details. But thereafter, 3 days have passed but no confirmation has given to me from your end that the approval of government has received or not. I have called to the corporate desk today, i.e. 11.08.2021, but they didn't able to guide me and told me to call to the coordinator of gynecological department, namely Ruhi madam. I called her but she also didn't give me the information and cut the phone before finishing up my queries.
Now, it is not possible for me to go to the hospital whenever you called because I am residing a distance over 100km.
Now, I have the only option to abort the plan of treatment from your institution and visit another place for getting better treatment. It is very much unfortunate to me to say that your service is not so good for all.
Thanking you,
Pritam Dutta Was this information helpful? | 
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