Medlife Wellness Retail Private Limited — medicine order # or7838rma-017a - refund refused

Address:

Gala No. A-2, 1st Floor, Jee Jee Bhoy Estate Ram Mandir Road, 400104

I have placed an order # OR7838RMA-017A on 20/01/2020 4:00 pm (screen shot of SMS from Medlife attached) with Medlife through their android app for medicines/item as follows:

Sr. Item/Medicines Qty Amount Discount Amount
No. Ordered Rs. Before offered Rs. after
Discount Discount
=============================================================
1 Jalra M50/500 30 650.00 20% 519.98
(Strip of 15 tablets) tablets
2 Diamicron Mex Xr 60/500 28 434.00 20% 347.20
MG (Strip of 14 Tablets) tablets
3 Gelusil Mps 250/50/250 30 33.00 18% 27.06
MG (strip of 10 Tablets) tablets
4 Aloevera Gel 1 Jar 120.00 18% 98.40
(Jar of 100 gm)
5 Superia 20 MG 15 116.00 18% 95.12
(strip of 15 tablets) tablets
6 Remetor F 10 MG 10 130.90 18% 107.34
(Strip of 10 Tablets) tablets
7 Disposable Gloves 1 pack 8.00 5% 7.60
Medium (Pack of 1)
_________
TOTAL 1, 202.70
=======

Screen shots attached herewith for above order.

Order was confirmed on the same day at 4:30 pm by SMS from Medlife as per the attached screen shot.

On 21/01/2020 9:12 am, I received SMS from Medlife informing that the order is under process and will be delivered by 22/01/2020 9:00 pm (screen shot of SMS from Medlife is attached).

Upon above order confirmation, on 21/01/2020 11:03 am, I paid Rs. 1, 193.22 as confirmed by Medlife SMS copy attached.

On 23/01/2020 8:50 pm I called Medlife inquiring the status of my order. The customer service representative informed me that it is still pending due to one item (Aloevera Gel) is out of stock and due to this reason my order is not delivered. Therefore, I request Medlife customer representative to remove this item (Aloevera Gel) and deliver the rest of the item as my diabetic medicine was finished and need urgently.

On 24/01/2020 Medlife delivered the order with invoice (copy attached).

Upon scrutinizing the invoice I found that they have changed the discount rate for diabetic medicine from 20% to 18% and for other medicine from 18% to 15% as compared to the initially offered at the time of order placed.

I called on 24/01/2020 Medlife and sent Email to Medlife asking them to refund the amount of removed item from the order as follows:

Total ordered amount as per the order placed Rs. 1, 202.70
Less cost of item (Aleovera Gel) removed from order Rs. 98.40
___________
Total cost of the order Rs. 1, 104.30

Amount paid by online Rs. 1, 193.00
Less Total cost of the order as above Rs. 1, 104.30
____________
Differential amount (to be refunded) Rs. 88.70

Despite my several call and emails Medlife refused to refund Rs. 88.70 and they are insisting that they will refund only Rs. 26.33 which is not acceptable to me.

I hereby request you to assist me to get my refund of Rs. 88.70 from Medlife.

Thanking you

Mohammed Zahid Munshi