Mercury Insurance Brokers Pvt Ltd — personal loan against hdfc life insurance

Address:

New Delhi, Delhi

Dear team,

This is dhivya, physcially challanged person. On dec 19th 2017, i got a call from mr. Karthik, icici bank personal loan department, nungambakkam branch, mob no: [protected]. He told me that “you got the offer for personal loan against insurance”. He explained me about the plan that “if you will take hdfc life super income plan with a premium of 1lakh per year for 8 years premium need to paid and you will get total amount of rs.20l in 16 years plan, based on that security, we will sanction a loan amount of rs.20lakhs. For that you need to pay interest amount of rs.6100 per month for 2 years and after that you will get noc letter from icici bank and we will deduct the loan amount in insurance returns”. I heard about the plan and ask him to call after 1 week. After 10 days i got a call from ms. Anitha and she told me that karthik was in leave, she is his senior, so she will guide me for processing. And also i got the confirm call from her senior ms. Gowri, mob: [protected], before processing insurance and got the checklist of the necessary docs. As per ms. Anitha’s commitment, once we got the insurance bond, we will process the loan in 10 working days. Based on her words, i applied hdfc life super income plan with a premium amount of 1l (In cheque) per year and submitted all the necessary documents to mr. Gokul, executive from hdfc life insurance at coimbatore (Mob no : [protected]) on 6.1.2018. I received a bond on 20.1.2018 and send a policy no : 19970298 to ms. Anitha. After 1 week, she informed that the amount will be credited on 19.2.2018, before 3 days you will receive call from customer care and executive will collect the necessary documents. But as said commitment, nothing is happened and not at all response from her on that period.

When i reach her after 2 days, she told me that sorry for the delay, due to some issues, it is delaying. We will clear this issues and it will be definitely credited on march 8th 2018. For that i asked her to send me mail confirmation from bank. She told me we will send you. For the past 1 week, am trying to reach her, but no one is responding. Instead of her, ms. Kavitha and ms. Saranya attending the call and when i asked landline no, they told that landline no is always busy. So you should call on this mobile number and told me that ms. Anitha was hospitalized and in leave. She will come and guide you. There is not at all response from those team. I was so depressed and scared about this issues.

When i tried with customer care, they told there is no records found.. Then only i came to know that i was cheated by those network team.. For the past 3 months, they wasted my time and efforts and make false commitments. When i tried to trace that team, i came to know that the agent name is mr. Rajesh and he accepted all their cheatings and he also accept that this like we use trick for promoting insurance product and also he told me that his superior company is mercury insurance brokers pvt lld... And we are a sub vendor of this promotion..

I have taken the policy in hdfc life insurance co. Ltd in the month of jan’18 for the value of 1lakh and the person who spoke to me through telephone has misguided me by saying that i will get the loan as if i take this policy from hdfc and i can’t afford to pay this much amount of premium every year, this is white collared cheating. I know how many persons are suffered due to this... Because of 40% commission, that team do like this... As per their team commitment, i want to cancel my policy and return my money with immediate effect.

I have audio conversations by that team to prove it... People should aware about this... There is no humanity at all.. Hereafter nobody should affect on this.. I need justice...