Mescom — Faulty devices used and Poor customer support

Address:

Mangalore

This is to highlight how poor and terrible MESCOM services are Specifically in UDUPI and surrounding areas. They not only use faulty equipment's which causes power disruption causing hassle and distress to households and families. The complaint redressal mechanism is hopeless. It is better to route all the complaint call to IVR as the customer support team are inhumane and heartless. Lack of manpower specially during night hours add salt to injury as there are limited staffing and they will kind of ignore your complaint even though it means you face issues and are forced to sleep hopelessly. My old aged mom who stays alone had to face a lot of issues as there was voltage fluctuation and frequent disruption of electricity supply. Dtd. 22nd August 2022 since 7.30PM electricity was disrupted and a complaint was made which followed with a series of follow ups and top up complaints, however, even after waiting for like 4 to 5 hours the complaint is still not solved. Not only this a lot of times unnecessary power outage happens without any prior intimation.