Mescom — mescom online payment

Address:

Evanna Apts. Kotekar Road Mangalore, Dakshina Kannada, Karnataka, 575005

Respected mescom superintending engineer:
I pay my mescom bill online directly by netbanking by debit to my account.in addition to the bill amount i am being charged additional charges for the online payment. I would like to know if this is legitimate and authorized. Other cities in karnataka do not charge in addition to the bill amount.

Besides the receipt is issued is for the actual amount of the bill due and does not show additional charges levied for making the online payment. Wondering if this is not legitimate and not authorized to charge the hapless customer. Please review this and ensure that customer is not unduly charged for making the payment online and on time.

Thank you for your consideration
Shashi souda