Metrozip Pune — Pathetic , unorganized and buggy application

Address:	Pune, Maharashtra
Website:	metrozip.in/home/home?lid=li

Conductor of bus R19 dropped me out of bus. My schedule is at 5:30 on R 33 drop. I boarded once R33 and driver said it doesn't go deluxe chowk pimpri and he dropped me bhosari .
I boarded R19 which I use regularly for drop.
Today(07.05.2017) R19 refused me to board today.
What shall I do now?
This is pathetic situation why I have to suffer if I paid you for the ticket and for system issues.
I would look for an option to escalate this matter into public forum. Which would affect Metrozip reputation. I clicked on useless panic button and called customer care which is always busy.

Boarding drop point = delux chowk

This is shocking...

I need this matter to be taken care now .