Metrozip Pune — Very poor service

Address:Pune, Maharashtra, 411057
Website:www.metrozip.in

MetroZip has very bad service. No sync up between driver/call center/Mobile App. Mobile App has plenty of issues (difficulties in loading APP trip page, rescheduled pass never shows up on main page, Bus never gets tracked, sometime it shows "vehicle left your stop" but actually not). Some of drivers are very rude/arrogant and behaves like they are giving free service.

I would suggest not to avail MetroZip service for peaceful start of your morning.
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One of worst service. I booked pass for 1 week and on first day itself I got issues. Driver didn't stopped at my stop. When contacted customer care they are not cancelling and refunding my money. One of worst service ever. never use Metrozip.
very bad service, dont avail the service if you want to start your morning happy, the tracking system is nowhere in sync with actual bus location, drivers are very rude in general and they ll not stop on the stop untill you literally come in front of the bus.and on top of this no refund no ectension .literally like a nightmare.yeah one more thing, they have a single consumer no which is always busy or either switched off.
I can say it's third class service...I have ever seen...they don't care for the money which we paid to them to travel from the bus...sometimes they get late ...sometimes they leave earlier than the given time...and driver behaviour is horrible...but they don't pay heed to your Complaints..no replys to the mail and the phone is always busy...It's like you have been left alone in the desert without anyone helping you..
It's time to teach them a lesson...
Very very bad service, it's like you pay money to get MetroZip headache at the start of morning. There are multiple bus breakdown, lots of problems in app, especially iPhone app, only one customer care no which is always busy obviously due to angry customers calling all the time, driver behaviour is very bad and they act as if they own bus and are providing free service
MH 14 CW 4058...aug 23..11am...in front of quadron pune...the driver was driving very rashly n carelessly
Looks like Metrozip employs only arrogant drivers. All drivers are driving in FRUSTRATED mood. They thought they are running free service. PMPML Drivers are far far gentle than these rowdies.

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    Pune
    Maharashtra
    India
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