*Company Name*: Milkbasket - Daily Needs
*Website*: http://www.milkbasket.com
*Issue Category*: Unfair Trade Practice / Hidden Charges / Deficiency in Service
*Complaint Details:*
I am a member of Milkbasket and place a daily milk order 52rs and having monthly membership
From recent days, Milkbasket has started deducting *Rs 15 "Small Order Fee / Cart Fee"* daily if my cart value is below Rs 100, even though I have an active paid membership.
*Grievances:*
1. *Double Charging*: I already pay membership which promises "free delivery". Charging Rs 15 extra per order is double charging and an unfair trade practice.
2. *No Prior Consent/Notice*: This fee was introduced without clear notification. Many customers including me were not informed before deduction.
3. *Penalizing Essential Purchase*: Milk is a daily essential. Forcing customers to order Rs 100 to avoid fee leads to wastage and financial burden. Rs 15 is 15% extra on a Rs 99 order.
4. *Misleading Policy*: As per T&C, membership = free delivery. But members are still being charged cart fee
*Relief Sought:*
1. *Immediately waive the Rs 15 cart fee for all SuperSaver members*
2. *Refund Rs 15 charged for the past 12 to 15 days* to my wallet
3. *Give option to opt-out of auto-renewal membership* without hidden charges
4. *Issue a public clarification* about this fee
*My Details:*
1 Amogh
2 phone [protected] Was this information helpful? | 
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