[Resolved]  Miracas.com — Order not received, pathetic customer service

Address:

New Delhi, Delhi

I ordered on 28th Jan 2014 and has been waiting since then to receive my products. I paid whole of the amount except for INR 190.00 which were opted as cash on delivery. When 14 days had passed I checked the status and I was advised that I need to pay the entire amount since the balance amount is causing the delay. I paid the balance INR 190.00. I called Miracas.com and they ensured order will now be dispatched. I called after 4 days and I was informed that it takes 15 working days to deliver. I waited but since today I did not receive the products ordered. 21st Feb 14 I was informed that I need to pay INR 190.00 and an email was sent to me with a link, I advised them payment has already been made. They said there was a disconnect they will try and deliver. I am tired of there pathetic customer service, the way this website deals. No calls no delivery of the products. The website should be closed and these guys should be dragged to consumer court. I have also escalated this on their facebook page but there is no way I can get my products. The order is for INR 4470.00. Pathetic website expereince.