Miracas International — product not delivered, no refund initiated

Address:	4110440
Website:	miracas.com

I had ordered a dress on july 31 2017, and its been showing that the product is been with delhi customs for clearance from past one month, but still i haven't received any tracking id.
I have not received any tracking id of my order till now. Whenever i try to contact customer care, they tell please call back after sometime, as they are always busy.
If they cannot deliver the product let them refund the money paid, as thats a hard earned money which is not worth on spending these people