Miracas International — Product ordered on 24th march not yet delivered, customer care number not responding

Address:	Pune, Maharashtra, 411010
Website:	www.miracas.com

I have placed an order for a watch (order no 81899) on 24th March. Its been a month and I have not yet received my order. The order status on the website says it's pending at the customs and it might take 2-5 days. And this status has been there since the 11th of April.
The customer care numbers are not responding and the automated voice recording always says "the representatives are busy" and cuts the call.
Also there has been issues in the payment procedures. The payment was done twice at my end since the billdesk payment page expired during my first payment. I was assured that the payment would be refunded back but it's not yet done.

Thanks,
Sandeep