Miracas — Order not received - Need money refund! Miracas is fraud

I ordered a Jacket (order# 52814 ) on 1st January 2015. I used my net-banking to pay the amount of Rs. 3600/- and the transaction process was smooth. It has been more than 20 days and I haven't received the order, the customer care number provided seems to be a fraud as it always says " representatives are busy, plz. try later". I have also sent numerous emails to them but they never replied. Therefore, on 15th Jan, I cancelled the order (by sending an email to them) and received Ticket ID - 3874 for cancellation/refund process. However, I still have not received my money...I must say Miracas is totally unprofessional and a fraud company. Can you help in getting my money refund. Thanks, Sandeep (M:[protected]