MMRDA — Misleading Exit Display Board at Atal Setu (Mumbai Trans Harbour Link)

Address:

503, Siddhivinayak Residency, Plot 40, Sector 9, Kamothe

Dear team,

I am writing to bring to your attention an issue I encountered during my recent travels on the Atal Setu (Mumbai Trans Harbour Link), specifically regarding a misleading exit display board.

Firstly, I want to express my appreciation for the incredible convenience and time-saving benefits that the Atal Setu has provided to commuters like myself. I had the pleasure o[censored]tilizing this remarkable infrastructure on January 16, 2024, when I travelled from CSMT to Panvel in my vehicle (MH46BA2533). The experience was truly enjoyable, and both I and my family were impressed by the efficiency and ease of travel afforded by this route.

In fact, I was so impressed by my experience that I enthusiastically recommended the Atal Setu to my colleagues in the society. Consequently, on February 11, 2024, I accompanied a friend to Colaba for a family function. Unfortunately, our journey was marred by a significant issue – a misleading exit display board.

Upon nearing our intended exit to Mumbai, we encountered a display board that led us to believe we were heading towards the free expressway. However, to our dismay, this exit actually directed us to Wadala, necessitating a U-turn to return to the correct route towards Mumbai. This misdirection not only caused us inconvenience but also dampened the excitement of my friend's family, who were experiencing the route for the first time.

I am writing to request that immediate action be taken to rectify this issue. It is imperative that clear and accurate signage be installed near the exit points, providing unambiguous instructions for travelers bound for Mumbai and Wadala. Such measures will not only prevent future incidents of confusion and frustration but will also contribute to enhancing the overall experience for commuters on the Atal Setu.

I trust that you will address this matter with the urgency and attention it deserves. I look forward to your prompt response and the implementation of necessary corrective measures.

Thank you for your cooperation and understanding.

Sincerely,
Pramod Hatkar