[Resolved]  Mobikwik — house rent payment failed. refund amount not received. convenience fee deducted.

Hi,
My MobiKwik Order ID for House Rent payment transaction is: MBK[protected]. I tried to pay my house rent using my HDFC credit card ending with 5202 today for an amount of Rs. 22000 from MobiKwik. I was charged an additional convenience fee of Rs. 387.20. However, the rent payment has failed and I've been informed by MobiKwik that Rs. 22000 has been refunded to my HDFC credit card. Now I'm in a lot of trouble. Firstly, my rent payment was not done on time, and secondly the convenience fee of Rs. 387.20 that was deducted by MobiKwik is not being refunded. Since the fault was not mine, then why am I being charged the convenience fee even though my transaction has failed? Therefore, it's my kind request that MobiKwik should please refund the entire deducted amount of Rs. 22387.20 including the convenience fee to my HDFC credit card. Till now I've not received any refund amount in my HDFC credit card ending with 5202. When can I expect to receive the refund amount in my credit card? Hope to receive a positive reply from MobiKwik soon.
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Apr 7, 2024
Complaint marked as Resolved 
Mobikwik customer support has been notified about the posted complaint.
Apr 05, 2024
Updated by Shibaji Chattopadhaya
My above mentioned MobiKwik rent payment order ID is: MBK[protected]. MobiKwik Customer care is saying that the convenience fee of Rs. 387.20 won't be refunded which is totally unfair as the fault for the rent payment failure was not mine. Also, the main amount of Rs. 22000 will take 7-10 working days to get refunded to my credit card, which is very long time. Now I'm in complete soup as my rent amount also got blocked and my convenience fee was also deducted, all because of MobiKwik's fault. This is complete cheating. I'll try not to use MobiKwik's services again. Extremely disappointed.
 
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