HTC Desire 'v' — sim cards not supported | |||
I have prchased my HTC Desire 'V' two months back and sudenly it stopped to support sim cards and showing Limited seervices or wrong MMI number from last 10 days.After having visiting customer support gurgaon sec-14 the manager replied i have to leave the phone min for 15 days and after that he will be sure that wether the mobile will be ok or not. He said he will send the defective mobile to HTC Service centre Saket because they can't repair it in their own centre. He also refused to give me any mobile in replacement of my mobile if i will submit the cell for repairing.Plz help me i will not purchase HTC mobile in future. I m so fedup from HTC products and services. Was this information helpful? | |||
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Its been 15 days that I bought HTC desire V and facing lot of problems. Initially callibration got died and whenever any app is opened i see red border line on screen. So went to service centre and they said its a software problem and updated software. After a day went, new problems started coming in - Battery was getting over heat just for about 10 minutes of charging and it has become really hard to even hold the cell.
Again visited customer care. This time these guys says "You should have bought the cell within 14 days of buying, then we could have replaced"... This is something no one told me, not even the retailer. And I actually visited the service center on 15th day. Should i say its my bad.
Now the real scene comes - These guys says they will replace motherboard, but not the cell. And they don't provide any warranty on replaced mother board. Moreover they will take 10 to 15 days of time to replace mother board.
Seriously, now I need to use a repaired cell which is not sure when will it go down after buying it with 17K just within 2 weeks of time And i have to be without phone until they repair for another 2 weeks :(
HTC,
Are you hearing customers complaints? We really need someone to look into this and sort it out asap. Customers are losing hope on your reliability
Again visited customer care. This time these guys says "You should have bought the cell within 14 days of buying, then we could have replaced"... This is something no one told me, not even the retailer. And I actually visited the service center on 15th day. Should i say its my bad.
Now the real scene comes - These guys says they will replace motherboard, but not the cell. And they don't provide any warranty on replaced mother board. Moreover they will take 10 to 15 days of time to replace mother board.
Seriously, now I need to use a repaired cell which is not sure when will it go down after buying it with 17K just within 2 weeks of time And i have to be without phone until they repair for another 2 weeks :(
HTC,
Are you hearing customers complaints? We really need someone to look into this and sort it out asap. Customers are losing hope on your reliability
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HTC customer care deptt...plz take care and support the customers immediately