[Resolved]  HTC Desire X — not Replacing the Handset

Address:

Faridabad, Haryana

I had Purchased a New Mobile Handset HTC Desire X , IMEI no :- [protected] , on the Date 14 November 2012 , on The date 25 November 2012, during talk the phone Battary has finished , when i plug in My Handset , it did not start & Not Start . In Faridabad there is none HTC Service center , on 30 November 2012 ,i went to Delhi service center Named Redington, i want to Replace My Handset because when this New Handset could not work even for 10 Days then what is the Future Assurity of this Repared Phone .Service center/customer Care Reject my application of Handset Replacement , They are saying that we have only 14 Days Replacement Policy . i asked them ,if this is your policy , then why this condition or policy in Not Mentioned on Your Hanset Box. they said that it is the Company's hidden policy .

First Time i have purchased this costly Phone , and at the time of Problem in handset , the company is embarrasing me by not Replacing My Handset & describing the cheap hidden policies.

Amit kumar, ( [protected]@gmail.com )