Indiatimes Shopping / Samsung Galaxy S3 (Marble White) — Non-delivery

Address:

Mumbai City, Maharashtra

Dear Sir / Madam,

My fiancee has ordered Samsung Galaxy S3 (Marble White) on January 8th through http://shopping.indiatimes.com.

The product was supposed to be delivered by 31st January 2013. She hasn't received the product even today i.e. 10th February 2013. When the relevant personnel were contacted over mobile, on numerous occasions, they keep on extending the delivery date on the pretext that the product is missing. They keep on making fake promises that the product would be delivered. Also, it is really depressing to hear out the way the customer care representatives speak.

Delhivery is the courier service comany that would be delivering the product. Most of the times, customer care representatives force us to call the courier service and get an update, which actually is their responsibility. We are really worried about the money & fed-up of the constant ignorance by both the parties in hearing out our grievance.

I request you people to kindly do the needful & help us in securing our money, atleast.

Note: Our Order ID is [protected]

Regards,
Uday Kumar Susarapu.