[Resolved]  Nokia / Lumia 620 — Heating mobile in 2 minutes

Address:

Ghaziabad, Uttar Pradesh

To Customer Support Manager,
Nokia, India

Dear Sir,

This is to inform you that i have purchased a new Nokia Lumia 620 from Sec-18,Noida through "Electro World Communication Solution" with bill No. 1100 Dated[protected].

IMEI No. [protected].

From the very first day the phone started getting HEAT within 5 Minutes, It is tough to talk even 5 minutes continually. I inform my dealer the same problem, He told me that Lumia has a Slight HEATING PROBLEM and advice me not to worry. But the problem resist. On 2nd, May i went to my dealer and show my phone they checked my phone and show the inner body was getting BLACK due to HEAT and advice me go to NOKIA CARE.

I went to NOKIA CARE(Sector-2, Noida) on 3rd May 2013 and got my phone checked. After analysis they told me to leave the phone for there and they will let us know what time it will take or it will go Nokia Head Office( if not possible by them) and if any major faults lies Nokia will decide what to do and what time will consume i submitted my phone there, i inform the same to my parents and they advice me to talk at your customer care number and get it solved in alternate manner. I lodge a complain No for the same and he told that he will get the problem solved in your favor and there team bill make a call and help for the same and provided me My Complain No:- 1-[protected]

We do have the following points :-
1) Had Nokia Sold my moblie phone without going to QC.
2) Had Nokia sold used product to me in name of New.
3) How my complain is closed without informing me or resolving my problem,
4) Is Nokia mentally harshing there customer.


So, I request you to kindly refund my money as i don't want to be a part of a company who don't care for there customer and mentally harshed them for paying a huge amunt for there product.

I have lodge a new complain no for falsely closing my previous complain, mentally harshing and provoking his customer to go on a panic situation my New Complain No is
1-[protected].


The same has been inform to CORE and the reference No is 459139

Thanking you in your anticipation.

Sunil Kumar Ojha

[protected]

[protected]