[Resolved]  Nokia - Lumia 800 — Complaint against Nokia

Address:

Gurgaon, Haryana

I have purchased my Nokia Mobile model Lumia 800 on 08/08/2012 whose IMEI number is [protected]. Since about more than 1.5 months, I am facing problem with this mobile. It was not getting charged with the charger but was getting charged by laptop. First time when I visited Nokia care they said that charger had some problem and it would be replaced. They took 10 days to replace the charger. But still same problem was there.

Then Nokia care centre people said that problem was not with charger and its with Mobile and I have to give them mobile now for around 10 days. I was not satisfied with their answer as they changed their statement now (they told problem in mobile now but previously said its with charger) so I visited to another Nokia care centre which is in Sahara Mall, Gurgaon.

I gave them mobile and after around 6 days they returned it back saying that now its working properly. But 3rd time also it was having same problem.

I visited Noka Care again on 18th December, 2012 and they said this time they will send mobile to factory with special comments saying to get it repaired minutely and properly. Delivery date on the job sheet was 28th December, 2012. But till now I have not received my mobile back.

Since then I am following up with Nokia care but they also doesn't have any update on the mobile status from Nokia factory (Which they told me).

Now I am very frustrated with all this which I am facing since last 1.5 months.

I don't want to use this mobile anymore.

Please help me to get REFUND of my money paid and also I should get compensation for the hustles I faced during this period.

Thanks
Vinita-[protected]