[Resolved]  Nokia / N8. 00 — Cheated by Nokia

Address:

Chennai, Tamil Nadu

Guys !!!! Beware of NOKia Care - They do not know what product they are making. On top of this they are Cheats.No regards to being such a reputed company!!

I was using a NOKia N8.00 for last 2 years, in Feb 2013 I faced this issue where the Phone would shut itself down when the SIM is pop-ed in. If kept in Offline mode it was all OK ( of course except the fact that the Cellular network can not be used ). Thinking that its best to go to the device Manufacturer I went to closest NOKia Care at Adyar, Chennai, Tamilnadu, India.

Note : In offline mode all functions of the phone ( Camera, Offline GPS, WIFI Internet etc except Cellular network ) were working before I went to NOKia Care.

The guy in the Customer Care tell me upon hearing the issue that this is a known issue with the SIM tray for the N8.00 models and that SIM tray needs to be replaced and would cost INR 800. OK fine, I said the phone was out of its warranty, spending INR 800 I can still use my INR 24000 phone.


One week later they call back and tell me the phone is not repairable. And I can take it back, they said the mother-board has issues. BrOKen I wen there to collect it back and paid then the testing fees.


Back home, I deject, I though OK, let me use the INSTRUMENT as a Camera ( It had a 12 Mega Pixel Camera and a 720p HD video recording ). When I try using the back Camera the INSTRUMENT would fail to show anything on the Screen, the front camera works though!!. Well dejected further, I thought the issue would probably trigger from Motherboard ( I am a Layman here!!)


A friend of mine suggest to show it to local mechanic. He loOKs at it and tell me something is wrong and something is loose inside. I am still thinking something during the NOKia Care testing. Later its found that the Camera parts are REMOVED. The local mechanic tell me its an issue with a IC. He charges INR 1000 for this IC and the Phone SIM issue is FIXED. The Camera does not work ( Because the NOKIA Guys Stole it !!!).


So think twice before you head to this place ( NOKia Care in Adyar ).

1. They make this phone and they do not know how. Someone else can find issue and fix it, What kind of people you keep in NOKia Care !! Don't know your own product ?

2. They decided that the phone is of no use now, and toOK out what they thought they can use elsewhere. Thieves !!