Nokia Shop — processing of order

Address:

Delhi

i place a order with nokia shop on 18/4/13 which the product of nokia asha 311( dark grey), the order no is [protected] and i make the payment also with them worth of Rs.5881.
but still now they dint process my order, regarding this issue i worte a mail to them 2 times were dated on 23/4/13 and 25/4/13. n no response from them. today 25/4/13 morning i call to their customer care, n they informed that still not verified your order. what they did so far till now. n when i'm asking only they informed to me. kindly inerfer in this issue and make sort out and dispatch the product on time which they committed date on or before 28/04/13