| Address: | Salem, Tamil Nadu |
To,
Senior Customer Care Manager,
Nokia, India
Hello this is sangeethal I'm hereby writing this letter to make you aware that how your non-technical (i.e. engineer) staff at Nokia Care, V care,four roads, salem, tamilnadu,India behaving to customer.
In month of October this year I had given my Nokia N 73 at V care, four roads , salem as it was hangs off oftenly and incoming voice problem. They had told me that they have to format it and reinstall new software as it's software problem and change the speaker for that they had charged Rs.408 charges and they also committed that they will give it back within 1 working days. But after 2 days now they are saying that come and collect the mobile it will not work some other problem they created and saying take back your mobile but when i hand over the mobile worked properly they know . now mobile is not even switch on itself.
This is something that is not expected at Nokia's service center take place, I have heard that they do monopoly at Nokia Care but this something one can't expect this.
I want Nokia Care to take proper action in this. Otherwise I reserve all my rights to take appropriate action against V Care, salem, tamilnadu India, in appropriate court.
Thank you
m.sangeetha
salem
tamilnadu
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