BSNL Mobile Telecom Haryana — balance deduct regularly

Address:

Karnal, Haryana

I am Rajiv Kumar from Nilokheri Distt. Karnal Haryana. My bsnl mobile no. Is [protected]. The bsnl service provider has deduct balance from my phone so many time without any service request by me. When i call at customer call centre at 9:05 pm on[protected] then mr. Navven tell me that there is no record available . When i ask for refund then he said that no refund will be given to you. I also tell that on[protected] Rs. 12 was deducted i same way from my mobile then he said only 2 rs. Deducted after that he said 4 rs. Deducted. I ask for refund he flatly refused. I also ask for email for complaint registered through email then mr. Naveen flstly refused. I also ask for call your senior or sent this call to your senior then he flatly refused and ignored. Please do in my favour. I have loss so many time mymobile balance like this. Please help me for refund my duducted mobile balance which is in current is Rs. 24