BSNL PREPAID SIMS — EXCESS DEDUCTIONS

R V GIRI

from Delhi, Delhi

Address:

6/274 BHEL ANNANAGAR,SEEKARAJAPURAM, Vellore, Tamil Nadu

I AM HAVING TWO SIM CARD IN DUAL PHONE.ONE [protected] PRE-PAID AND ONE [protected],CUG,COMPANY PROVIDED,BOTH BSNL. BUT CALL CHARGES RECOVERED FROM FIRST SIM, REASON QUOTED THAT I HAVE SPOKEN TO 2ND SIM WITHIN THE SAME PHONE. HOW CAN I TALK FROM ONE SIM TO ANOTHER SIM WITHIN THE SAME DUAL PHONE. KINDLY SORT OUT THIS AND STOP FURTHER RECOVERY AND ARRANGE TO REFUND THE EXVCESS RECOVERY FROM MY 1ST SIM CARDS. REGARDS,
R.VENKETAGIRI / [protected]

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Comments

Najmur Rahman

from Bhopal, Madhya Pradesh

BSNL Prepaid Mobile — Excess Deduction

Dear Sir,
I came back to my home city Bhopal on 25/08/2009. On the way when I was on roaming the issue started with me.Issue is "whenever I dials a number the balance is deducted even a) if it is not not reachable b)not responding c)switched off". I made a complaint with the customer care executive who lodged a complaint on 25/08/2009 with docket number "3259953" who assured me for the reimbursement within 24 hours. But after a long wait the issue did not get resolved till 02/09/2009 and I again visited the customer care. This time I got the call transferred to a Supervisor who seemed drunk and treated me rudely. According to him the balance was being deducted only after the calls were received and denied to register any further complaint.Only after a long discussion he registered another complaint with docket number "3274254" dated 02/09/2009.
Sir I kindly request you to do needful so as the consumers should be justified and these cantancerous employees should be treated well.

regards

Mobile Number: [protected]
Circle: Madhya Pradesh