[Resolved]  Nokia Asha - 210 — complaint

Address:

Delhi

I had purchased Nokia asha-210 having IMEI No. [protected]-80900 at the total cost of Rs. 4,450/-(Rupees Four thousand five hundred fifty) from M/S Singh enterprises Pvt. Ltd, BA 4A, Janakpuri,New Delhi-110058 vide Book No. 475, Serial No. 47403 dated 16/07/2013. The mobile set in question developed technical fault on the same day. I returned the above set to the shopkeeper on 18/7/2013. The shop keeper was kind enough to change the above mobile set with new one having IMEI No.[protected]-81924. After five days of its replacement, the new mobile set again developed some technical snag. The mobile usually got hang out and space button was not working properly. I again approached the shop-keeper and told about its difficulties, who in turn advise me to approach Nokia Care Centre for its service being in warranty period. I went to Nokia Care Centre, Tilak Nagar ,New Delhi on 30/07/2013 for its repairs. Nokia care centre,Tilak Nagar has refused to repairs the mobile set on the ground of liquid damage handset and does not cover in warranty. They advised me that a sum of Rs. 750/- will be charged for its repairs I was surprised to know the reason for inability to repairs the handset on the ground of liquid damaged set, but I am well aware that handset was developing technical fault immediately after 05 days of its purchase. I was the user of mobile set and it is fact known to me that mobile was not damaged by liquid itself. It had already software problems. .Since the set was purchased on 18/07/2013.I again approached shopkeeper on 1/08/2013 for remedy solution. I told them all difficulties and my experience of Nokia Care centre. The mechanic available at the shop told in front of all members of the staff that set in question is having only software difficulties. There is no liquid damage in the set.I was stunned to know the reality.
I would like to inform you that I am members of para military force and always follow the policy of truth and discipline.i too expect same behaviour from other reputed organisation/firm like you. I am making complaint with the request to get my damaged handset repaired at free of cost being the set cover in warranty period.In case you, fail the repair my mobile hand set within 15 days, then I will approach consumer forum for redressal of my grievances.

Rakesh Chandra Jha
WZ-13A,Gali No. 2-A,Prithvi Park
M.B.S.Nagar,Tilak Nagar,New Delhi
Phone No. [protected].