[Resolved]  MobileStore — Refund amount not received under extended warranty even after 9 months

Address:

Pune, Maharashtra

I had submitted my mobile- Xperia Neo V to your Pimpri Mobilestore on 1st April, 2013. Since the phone couldn’t be repaired, I was told that I would be getting the claim amount. I had provided all the details in around July / August but still haven’t received anything (mails attached). Since mobilestore thinks dt once the customer has got into the trap of buying the extended warranty & it is his/her duty to make sure he/she gets the claim amt, so as a gd customer I am doing my part by following up with repair vendor as well as insurance agents to get the status but even they don’t hv any answer to my query. In fact, one of the vendor guy told me that mobilestore can do nothing abt it. His fact was proven today when I visited Pimpri Mobilestore for the 3rd time in a month. As usual, the store person just forwarded the mail to someone & very stupidly started waiting for the reply to come. He has followed the same process last two times also. When I asked him if instead of waiting for mail reply can he contact the territory manager or atleast provide me with his number, very rudely he replied that this is the process & as a mobilestore policy, he won’t provide me with any number. The only contact number I have is of some Mr. R G bajaj ([protected]@essar.com / [protected]@the mobilestore.in, Mob-[protected]). Now everything is resting on this man’s shoulder. Even after forwarding him my details twice, this person doesn’t have the decency to inform anything to customer. Every time I am being redirected to a new person & I again start telling him my story from the beginning. If mobilestore doesn’t have any responsibilities towards the customer then why don’t you clearly specify in the big advertisement hoardings of Extended Warranty at you stores that “Buy at your own risk, Mobilestore is not responsible for anything” rather than misbehaving with the customer at your store.