Mochi — Request for Replacement of Defective Sandals

Address: 101 sai darshan chs, plot no 52A, sector 21, Kharghar Navi mumbai 410210

Website: www.mochishoes.com/product/mochi-33-1285-tan-casual-sandals

Dear Customer Support Team,

I purchased a pair of Women Tan Casual Sandals on 10 July 2026. I have been using the sandals regularly, and unfortunately, within just 15 days o[censored]se, the sandal has broken at the edges.

I am very disappointed with the quality of the product, as I expected it to last much longer. Since the product has developed this defect in such a short period, I believe it may be a manufacturing or quality issue.

I would like to request a replacement of the sandals. Please note that I purchased this item without any discount and at the full price.

I kindly request you to consider my case and provide a replacement at the earliest. I would appreciate your prompt assistance in resolving this issue.

Thank you for your attention and understanding.

Yours sincerely,
Sneha Indalkar
Email id. [protected]@gmail.com