Modi Hyundai — Disappointing after sales service by the staff

Address:

Mumbai City, Maharashtra

Really did not find Modi Hyundai (Goregaon west) as a best place to deal with cars. Untill you pay the whole amount for your vehicle, they would be assisting you and helping you with all possible info. Even when we received the car in the showroom, it did not even have the new car ribbons.Even if i keep that aside, the promised color combination of the seat covers were conveniently changed as per their will and was never verified with us before delivering it. Needed some work done on the car as the BEST bumped into it, took the car to the Modi showroom and as it was a new car and had not received the RC book yet (though the insurance papers were in place) they asked us to pay. When received the car and the bill the tyre chasis was charged for but not replaced. Later to claim the money from the insurance and having still not received the RC book, due to issues in RTO, a man from the showroom asked me to be present there on Sat morning and i would receive an RTO extract. Another person from the showroom asked me what the problem was and after telling the whole story he said you shouldn't have paid when its Modi's workshop and u had ur insurance papers n they knew about the RTO issues. None the less i waited and was asked to pay Rs. 250 for a Rs. 50 RTO extract and ended up not gettin the extract as it was not ready and was asked to come back d week later. Since v had rated the service average a sales person made sure she came home and got the rating changed to good promising to get the extract on time. No word from her and agitated called her to get that in place and finally got the extract with the wrong insurance details on it. Now again called the showroom staff and asked them to change the same as i need to claim it to which he said he was having lunch and would call me back with the details and i am forced to believe that after a week he might still be at the lunch table. Really laid back staff and have poor after serivce. Would never recommend you showroom to anyone and sorry to say even though we gave you average and then changed it to good, i would like to degrade your service to POOR.