Dear Hyundai Team,
This email is regarding the incident which occurred while I was travelling in Mumbai from andheri to thane. I have a Hundai Venue (SX) Diesel 12.2020 model. We were in bumper to bumper traffic when an auto rickshaw next to us started shouting that the bumper was on fire, we got down and immediately rushed to extinguish the fire.
The left Fog light area was totally on fire with the lower left bumper burning, we were lucky enough to extinguish the fire in time or else it would have reached the Bonet and there could have been a blast. There were a total of 3 people in the car, who would have been responsible if something would have gone wrong ? Our life was at stake there! This is not at all expected from a brand like Hyundai, I don't feel safe in this car any longer.
I have been following up with Shubh ashar from hyundai Modi, Thane. I have started my conversation with him from 1st November 2021, where we started speaking about the problem we are facing, he replied 6 days later to my message for which I will share a screenshot to prove myself. A week later after we spoke my vehicle was called to the showroom for the changes they had promised they will make, after everything was done as promised I was still disappointed as my head lights stopped working in the middle of the night, I was again travelling from a specific point where Headlights are a must for my vision and yet they disappointed me because one of them stopped working even after replacing them which is recently new from the showroom.
After all this happening with me, I got in touch with Namrata shinde ( Head of accessories), Mumbai Hyundai. She apologised for replying late to me which is nice but not expected from someone working for a reputed company like Hyundai, India.
After a dew days When I was following up with her for my headlights, she suddenly started threatening me if I have mentioned all the product details in my previous mail, and if not I will not receive anything from the company. She also asked me to mail everything I was asking for as she thought I was bluffing and I did not mean it, really disappointing to see this kind of behaviour from someone who is representing Hyundai, still I sent all the related documents and the billls which are necessary. After giving All the necessary documents still there was no ethics to reply to my messages. I even sent a photo of the issues I faced after replacing my headlights, Poor maintenance is Murder is what I believe, firstly my fog lights get on fire where we all could have lost our lives, Secondly this behaviour which was thrown as an attitude to me is something which I will not expect from reputed Brand like Hyundai.
Also, varsha from your team told me that the headlights for my car come with a certain voltage which has to be followed before putting it in the car. Again I was lied here When I bought the car this information was not shared to me when i purchased the accessories from Hyundai showroom.
I was lied and kept in the dark every single time when I spoke to someone from hyundai. Really disappointing to see such kind of behaviour from a team like Hyundai
1st - fog lights on fire where we could loose our lives( Attached files for your reference)
2nd - Replaced headlights and fog lights not working as per your commitment.
3rd - lies about the products installed in my car
Need a solution to save my life from A brand who is trying to kill me whenever I install something from them which is called “ genuine Hyundai Products
Car Model - Venue (SX) Dielsel
Car No : - MH 04 KL 7710
Engine No. : 04FALM118927
Registration Date : - 03.12.2020
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