Dear concern,
As yesterday, I called Bhandup Modi Hyundai service center to confirm the availability of my car coolant tank with vehicle number, and they confirmed that this part is available in the centre.
I arrived at installations early in the morning and observed that they were communicating internally for nearly 1:45 hours to determine who had committed to this availability.
Finally, they made a decision and searched for availability near the service center (Goregaon), but they suggested keeping the vehicle for the entire day to replace the tank.
When I spoke with the service manager, I explained the mistakes and my waste of valuable time, but he ignored that and stated that we were given incorrect information by mistake.
Due to wrong commitment, I lose my valuable time almost 3 and half hrs. I am highlighting this point because if you make the same mistakes with another customer, it will reflect negative impact on Modi Hyundai's reputation.
I understand that this is a well-known brand in the industry, but if you make even minor mistakes, one day a customer will change the vision towards Hyundai.
Please take this as positive feedback and work on it to meet the deadline for final deliverables. Was this information helpful? | 
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