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Monad University — request for provisional certificate & degree

Hi i have done my bachelor degree since 2014 through Monad university. But till date not received certificate i have doubt it mark sheet fake or original Please provide the help, for solution be coz i have many time visit to university campus but they have not satisfied answer. I am worried that I cannot apply for a job since it can ruin my career, please provide the help regarding this issue
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Provisional certificate

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    Monad University Phone
    +91 84 7507 4955
    +91 84 7507 4954
    +91 12 2232 7000
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    Monad University Campus. N.H. 24, Delhi Hapur Road, Village & Post Kastla, Kasmabad, P.O Pilakhwa, Hapur, Uttar Pradesh, India - 245101
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