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Mondelez India Foods / Cadbury India Complaints & Reviews

www.mondelezinternational.com/india

2.8

Updated: Mar 30, 2026

Complaints 1711

Resolved

855

Unresolved

856

Good! Mondelez India Foods / Cadbury India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Mondelez India Foods / Cadbury India step up their efforts to fully resolve all complaints 👍

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Address: F 107 Sai dreams city Mahatma Gandhi Nagar Amlidih Raipur Chhattisgarh

Cadbury company is playing with customers life. I bought Cadbury celebrations from Raipur, CG Shop. Complete chocolate set is rotten. However in the date is not expired. I have kept few packets intact so that I can show you. Not sure what is the provision in this case. This is completely risk with life and wastage of money. Strict action should be taken against these companies.

Dec 18, 2021

Complaint marked as Resolved

Cadbury is providing rusty/rotten chocolate to customer. Playing with customers life and money.

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Dec 18, 2021

Updated by Nitin02kidu Not sure how the status is resolved. No resolution is provided yet.

Verified Support

Dec 20, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Name : uma
Address : Telangana, Hyd, begumpet, mayurimarg
Barcode [protected]
As from above information
In our street we doesn't have more stock of Cadbury products. And some chocolates are not having quality
The bar code which I have above is the chocolate of fruit and nut. It have rotten nuts which spoiled the taste of chocolate
So please we request you to make quality good and send stock more to some areas
.

To the respected ones...

From
Uma
Mayurimarg
Hyd

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Dec 17, 2021

Verified Support

We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.

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It's been more than two weeks of ordering customised Cadbury pack but still I didn't get any updates about the order. I have sent many complaint letters but no reply. I expect order status.

Jan 18, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

Mondelez India Foods / Cadbury India Customer Care's response Thank you for your enquiry. You can check the status of your order on the link - https://www.cadburygifting.in/sales/shipping/index you can track the shipment details against the order no. Alternatively, you may click on the tracking link provided by us in the 'Shipping Confirmation' email sent to you. Also, our partnered courier service providers (Bluedart, Shadowfax) will provide you with the AWB number through which you can check and track the status of your order.

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I've purchased gems minis which contains very less quantity than supposed to be and some mini contains nothing...

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Dec 16, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: 30 Gulzar Colony, Satipur Road, Bareilly -243005, Mobile -7060221919

I purchased a chocolate Dairy Milk Silk Fruit and Nuts from Bareilly (Uttar Pradesh). When I unwrapped it, the condition of chocolate was visually abrupt which does not go with normal appearance of Cadbury chocolates. It's of strange color, breaking into small fragments and very bad in taste. I could not even had one good bite of that and feeling uneasy since then.

The chocolate in original with wrappers are intact. Batch Details: K01225 A5 PKD 25/12/2020 (BEST BEFORE 12 MONTHS FROM DATE OF PACKAGING) manufactured at Unit II Hadbast No. 199, Village Sandhouli, PO & Tehsil Baddi, Solan, Himachal Pradesh FSSAI Licence No. [protected].

My address is 30 Gulzar Colony, Satipur Road, Bareilly -243005, Mobile -[protected] and I want refund of my money and all your production from that particular factory to be tested for shelf life and all such records be shared with me.

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Dec 15, 2021

Mondelez India Foods / Cadbury India Customer Care's response Thank you for sharing all the details. Our Sales officer will call upon you at the soonest. Assuring you of our best attention at all times.

Dec 18, 2021

Updated by pick_ikon Mondelez India does not even have any complaint handling procedure. My health condition has fallen due to their unhealthy chocolate and they do not even care for handling complaint. One person company who does not even have a senior official to respond to complaint. Will drag you to court.

Feb 18, 2022

Updated by pick_ikon No response received despite months of complaint. Disgusting company.

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Website: www.cadbury.co.uk/products/cadbury-dairy-milk-11294

Hi Sir, We Bought chocolate from store on 12-Dec 2021 evening. We have attached the chocolate condition pictures. Chocolate has broken and not in a good condition to eat. How can we believe cadbury products if you people are giving this kind of service to customers. Regards, shailly panchal .. -+91 [protected]

Jan 14, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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I bought cadbury hazelnut on 10th Dec 2021. When I was starting to eat I feel something hard in my mouth. I remove it. It was white metal piece. Thank God .I was safe. Other wise it was goin in my digestive track and I was goin in trouble.

Jan 13, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Nh. No. 08, Near Gaon Devi Mandir, pelhar, vasai east, palghar -;401208 maharashtra

Have purchased Cadbury at Rs. 99/- there is the issue of less quantity and shape change shopkeeper denied to take the product return. Request for refund for quality issue product..

Purchase details..
Shopkeeper name: salva dhaba
Location: vasai east, po. Pelhar, district - Palghar, pin- 401208 maharashtra

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Dec 13, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Mondelez India gurgaon

Dear Team,

Its very sad to say that cadbury celebration pack (2 daily milk, a 5 star & 2 gems) was delivered to me on 8th December'21. The pack outside showing the expiry date as 03/22. And when my spouse consumed, she found the taste and texture of product as stale and unusual. The irony is when we checked the expiry at individual products, it was different from the celebration pack, 06/22.

How come such product is reaching the consumer? This is very disturbing and require immediate attention. This can lead to serious health issues.

Never expected this from cadbury's !!

Attaching pics

Jan 14, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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One of your employee mir aquib( aaqi) who tells he is inventory auditor and cadbury is feeling happy on the demise of One of gem of india Lt.Gn. Bipin Rawat.
Do you give space to such ppl who celebrate the death of indian soldiers
I as your customer is feeling very let down because you provide space to such scums.
Please show some respect towards the soldiers who provide you a safe environment to do business.
And teach that scum a lesson.

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Dec 09, 2021

Updated by Nilesh Lilmaster The employee which i have mentioned lives in jammu and kashmir

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Hello Cadbury India, I bought a Rs.5 Cadbury Dairy Milk Chocolate from a local store yesterday(02/12/2021) and it was shocking that i had found a worm inside. It was really disgusting and disappointed. It was packed on 08/21 19:29.

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Dec 6, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Ho no 7-89 village poodur mandal medchal

Its shaded half chocolate white in colour. And became lika a powder. And it's very dirty

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G

gongalla prathap reddy

Nov 30, 2021

And its manufactured in 8th month 2021

Mondelez India Foods / Cadbury India Customer Care's response, Nov 30, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [email protected] providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: 38B-3 Bharathi Nagar, kayathar, Tuticorin-628952

I bought an 24gm dairy milk chocolate for 20rs today.
CODE - A11025 C 1 4 PKD - 10/21
I gave it to my 4yrs old nephew and she asked me to unpack it and I immediately noticed fungus all over the chocolate.I was shocked i regularly buy dairy milk chocolate and it never happened before. I'm glad she asked me to open it. Who's going to take responsibility for consumers health?.I need an answer.

Jan 1, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Anand puram colony near bajpai ki kothi, shahjahanpur,UP

The quality of dairy milk chocolate is getting bad day by day and is not even having the taste as before.

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Nov 30, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Sir my name is Varinder Singh and I have a restaurant in patiala punjab .I sell your choclate from last seven years .I have a complaint about your distributor in patiala which cannot replace or return my all expired choclate from me which worth is 7k to 10k.When I ask them to replace my choclate they always told me now company has close the replacing procedure and it will open next month but again next they have same reason .So please replace my all expiry. My no is [protected]

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Nov 29, 2021

Verified Support

We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.

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The jar of cadbury bournvita 200 gm i bought was only half filled...its been going on for sometime now..wverytime i get a new jar the amount is decreased by precious one...may be in next few times

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Nov 29, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Raghaw Nagar C.C. Road Deoria Uttar Pradesh

I am a shopkeeper of Deoria, Uttar Pradesh
I need a chocolate fridge for my shop
But dealers in Deoria aren't able to give

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Nov 26, 2021

Verified Support

We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.

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Address: Kerala

Dairy milk is my favorite chocolate. I test every new editions.very tasty. But I bought that chilly orenge edition and to be honest, it's the most worst version of dairy milk, I just wasted my 40 rupees. One major request from me is that while you make plain chocolates please provide same taste to every chocolates. While comparing with other chocolates such as galaxy, Snickers etc. Issue with dairy milk is that if we need tasty chocolate...

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Dear Sir,
I bought a perk coated wafer layers.
Net wt. 390g pack for â‚¹ 140.
All of them are not tasty as they are not crispy.

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Nov 22, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Recently bought cadbury dairy milk fruit & nut chocolate, it has green & black mould on it. This could have serious consequences if consumed without checking before

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Nov 19, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Tarun_45's [Complaint's author] reply, May 25, 2022

Had already to given id. The thread just continued but no representative came as mentioned in that thread. Pathetic service, Irresponsible staff

Ref # S-12940009

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