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Mondelez India Foods / Cadbury India Complaints & Reviews

www.mondelezinternational.com/india
2.8
Updated: Feb 17, 2026
Complaints 1710
Resolved
854
Unresolved
856
Good! Mondelez India Foods / Cadbury India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Mondelez India Foods / Cadbury India step up their efforts to fully resolve all complaints 👍
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C
Chindoori uma devi
from Hyderabad, Telangana
Dec 16, 2021
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Name : uma
Address : Telangana, Hyd, begumpet, mayurimarg
Barcode [protected]
As from above information
In our street we doesn't have more stock of Cadbury products. And some chocolates are not having quality
The bar code which I have above is the chocolate of fruit and nut. It have rotten nuts which spoiled the taste of chocolate
So please we request you to make quality good and send stock more to some areas
.

To the respected ones...

From
Uma
Mayurimarg
Hyd
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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    Harsinika
    Dec 15, 2021
    Resolved
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    Resolved

    It's been more than two weeks of ordering customised Cadbury pack but still I didn't get any updates about the order. I have sent many complaint letters but no reply. I expect order status.
    Jan 18, 2022
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Verified Support
    Dec 17, 2021
    Mondelez India Foods / Cadbury India Customer Care's response     Thank you for your enquiry. You can check the status of your order on the link - https://www.cadburygifting.in/sales/shipping/index you can track the shipment details against the order no. Alternatively, you may click on the tracking link provided by us in the 'Shipping Confirmation' email sent to you. Also, our partnered courier service providers (Bluedart, Shadowfax) will provide you with the AWB number through which you can check and track the status of your order.
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      T
      Tejasvi p
      from VIRAR, Maharashtra
      Dec 15, 2021
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      I've purchased gems minis which contains very less quantity than supposed to be and some mini contains nothing...
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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        P
        pick_ikon
        from Bareilly, Uttar Pradesh
        Dec 13, 2021
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        Address: 30 Gulzar Colony, Satipur Road, Bareilly -243005, Mobile -7060221919

        I purchased a chocolate Dairy Milk Silk Fruit and Nuts from Bareilly (Uttar Pradesh). When I unwrapped it, the condition of chocolate was visually abrupt which does not go with normal appearance of Cadbury chocolates. It's of strange color, breaking into small fragments and very bad in taste. I could not even had one good bite of that and feeling uneasy since then.

        The chocolate in original with wrappers are intact. Batch Details: K01225 A5 PKD 25/12/2020 (BEST BEFORE 12 MONTHS FROM DATE OF PACKAGING) manufactured at Unit II Hadbast No. 199, Village Sandhouli, PO & Tehsil Baddi, Solan, Himachal Pradesh FSSAI Licence No. [protected].

        My address is 30 Gulzar Colony, Satipur Road, Bareilly -243005, Mobile -[protected] and I want refund of my money and all your production from that particular factory to be tested for shelf life and all such records be shared with me.
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Verified Support
        Dec 15, 2021
        Mondelez India Foods / Cadbury India Customer Care's response         Thank you for sharing all the details. Our Sales officer will call upon you at the soonest. Assuring you of our best attention at all times.
        Dec 18, 2021
        Updated by pick_ikon         Mondelez India does not even have any complaint handling procedure. My health condition has fallen due to their unhealthy chocolate and they do not even care for handling complaint. One person company who does not even have a senior official to respond to complaint. Will drag you to court.
        Feb 18, 2022
        Updated by pick_ikon         No response received despite months of complaint. Disgusting company.
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          S
          Shailly panchal
          from Ahmedabad, Gujarat
          Dec 12, 2021
          Resolved
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          Website: www.cadbury.co.uk/products/cadbury-dairy-milk-11294

          Hi Sir, We Bought chocolate from store on 12-Dec 2021 evening. We have attached the chocolate condition pictures. Chocolate has broken and not in a good condition to eat. How can we believe cadbury products if you people are giving this kind of service to customers. Regards, shailly panchal .. -+91 [protected]
          Jan 14, 2022
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Verified Support
          Dec 14, 2021
          Mondelez India Foods / Cadbury India Customer Care's response           Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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            P
            pratik7354
            from Ahmedabad, Gujarat
            Dec 12, 2021
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            I bought cadbury hazelnut on 10th Dec 2021. When I was starting to eat I feel something hard in my mouth. I remove it. It was white metal piece. Thank God .I was safe. Other wise it was goin in my digestive track and I was goin in trouble.
            Jan 13, 2022
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Verified Support
            Dec 13, 2021
            Mondelez India Foods / Cadbury India Customer Care's response             Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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              V
              Vikram996
              Dec 11, 2021
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              Address: Nh. No. 08, Near Gaon Devi Mandir, pelhar, vasai east, palghar -;401208 maharashtra

              Have purchased Cadbury at Rs. 99/- there is the issue of less quantity and shape change shopkeeper denied to take the product return. Request for refund for quality issue product..

              Purchase details..
              Shopkeeper name: salva dhaba
              Location: vasai east, po. Pelhar, district - Palghar, pin- 401208 maharashtra
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              View replies
              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                S
                Sambhav Upadhyaya
                Dec 11, 2021
                Resolved
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                Resolved

                Address: Mondelez India gurgaon

                Dear Team,

                Its very sad to say that cadbury celebration pack (2 daily milk, a 5 star & 2 gems) was delivered to me on 8th December'21. The pack outside showing the expiry date as 03/22. And when my spouse consumed, she found the taste and texture of product as stale and unusual. The irony is when we checked the expiry at individual products, it was different from the celebration pack, 06/22.

                How come such product is reaching the consumer? This is very disturbing and require immediate attention. This can lead to serious health issues.

                Never expected this from cadbury's !!

                Attaching pics
                Jan 14, 2022
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Verified Support
                Dec 13, 2021
                Mondelez India Foods / Cadbury India Customer Care's response                 Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                  N
                  Nilesh Lilmaster
                  Dec 9, 2021
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                  One of your employee mir aquib( aaqi) who tells he is inventory auditor and cadbury is feeling happy on the demise of One of gem of india Lt.Gn. Bipin Rawat.
                  Do you give space to such ppl who celebrate the death of indian soldiers
                  I as your customer is feeling very let down because you provide space to such scums.
                  Please show some respect towards the soldiers who provide you a safe environment to do business.
                  And teach that scum a lesson.
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Dec 09, 2021
                  Updated by Nilesh Lilmaster                   The employee which i have mentioned lives in jammu and kashmir
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                    H
                    Hridhya Pk
                    Dec 3, 2021
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                    Hello Cadbury India, I bought a Rs.5 Cadbury Dairy Milk Chocolate from a local store yesterday(02/12/2021) and it was shocking that i had found a worm inside. It was really disgusting and disappointed. It was packed on 08/21 19:29.
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    View replies
                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      G
                      gongalla prathap reddy
                      Nov 30, 2021
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                      Address: Ho no 7-89 village poodur mandal medchal

                      Its shaded half chocolate white in colour. And became lika a powder. And it's very dirty
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                      And its manufactured in 8th month 2021
                      Reply
                      Mondelez India Foods / Cadbury India Customer Care's response, Nov 30, 2021
                      Verified Support
                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [email protected] providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                        S
                        Subasha805
                        Nov 30, 2021
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                        Resolved

                        Address: 38B-3 Bharathi Nagar, kayathar, Tuticorin-628952

                        I bought an 24gm dairy milk chocolate for 20rs today.
                        CODE - A11025 C 1 4 PKD - 10/21
                        I gave it to my 4yrs old nephew and she asked me to unpack it and I immediately noticed fungus all over the chocolate.I was shocked i regularly buy dairy milk chocolate and it never happened before. I'm glad she asked me to open it. Who's going to take responsibility for consumers health?.I need an answer.
                        Jan 1, 2022
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 30, 2021
                        Mondelez India Foods / Cadbury India Customer Care's response                         Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                          Tushita Rathore
                          Nov 29, 2021
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                          Address: Anand puram colony near bajpai ki kothi, shahjahanpur,UP

                          The quality of dairy milk chocolate is getting bad day by day and is not even having the taste as before.
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                            Goldysingh
                            Nov 28, 2021
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                            Sir my name is Varinder Singh and I have a restaurant in patiala punjab .I sell your choclate from last seven years .I have a complaint about your distributor in patiala which cannot replace or return my all expired choclate from me which worth is 7k to 10k.When I ask them to replace my choclate they always told me now company has close the replacing procedure and it will open next month but again next they have same reason .So please replace my all expiry. My no is [protected]
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            View replies
                            We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                              M
                              Meenakshi Suryawanshi
                              Nov 27, 2021
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                              The jar of cadbury bournvita 200 gm i bought was only half filled...its been going on for sometime now..wverytime i get a new jar the amount is decreased by precious one...may be in next few times
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              View replies
                              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                [email protected]
                                Nov 25, 2021
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                                Address: Raghaw Nagar C.C. Road Deoria Uttar Pradesh

                                I am a shopkeeper of Deoria, Uttar Pradesh
                                I need a chocolate fridge for my shop
                                But dealers in Deoria aren't able to give
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                View replies
                                We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                                  Aswathi kp123
                                  Nov 20, 2021
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                                  Taste difference.

                                  Address: Kerala

                                  Dairy milk is my favorite chocolate. I test every new editions.very tasty. But I bought that chilly orenge edition and to be honest, it's the most worst version of dairy milk, I just wasted my 40 rupees. One major request from me is that while you make plain chocolates please provide same taste to every chocolates. While comparing with other chocolates such as galaxy, Snickers etc. Issue with dairy milk is that if we need tasty chocolate...
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                                  Sekhar Nekkanti
                                  Nov 20, 2021
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                                  Dear Sir,
                                  I bought a perk coated wafer layers.
                                  Net wt. 390g pack for ₹ 140.
                                  All of them are not tasty as they are not crispy.
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  View replies
                                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                    Tarun_45
                                    Nov 19, 2021
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                                    Recently bought cadbury dairy milk fruit & nut chocolate, it has green & black mould on it. This could have serious consequences if consumed without checking before
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    View replies
                                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                                    Reply
                                    Tarun_45's [Complaint's author] reply, May 25, 2022
                                    Had already to given id. The thread just continued but no representative came as mentioned in that thread. Pathetic service, Irresponsible staff

                                    Ref # S-12940009
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                                      gargdeepak1987
                                      from Sonipat, Haryana
                                      Nov 15, 2021
                                      Resolved
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                                      Resolved

                                      Address: H. No. 1494 Sector - 15 Sonipat Haryana 131001, Near D. A. V Multipurpose Public School

                                      Few days back I purchased pack of Cadbury Dairy Milk Minis from Khurana Grocery Store. The date mentioned on pack is 16/06/2021. But it looks like the company repacked its expired batch. It looks like it is rusty. I request you to replace the pack.
                                      Dec 16, 2021
                                      Complaint marked as Resolved 
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 15, 2021
                                      Mondelez India Foods / Cadbury India Customer Care's response                                       Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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