Money Refund — money was not refund while the transaction was completed

Address:

Ghaziabad, Uttar Pradesh

i had purchased massege api on online transaction, at that time amount was deducted from my account but the transaction were not successfully done then i went to my home branch and submitted a charge back form to get my balance but untill i did not get my refund and the site address is as given below: the deducted amount is 400 http://bulksms.sms2india.info/ - date of incident is 21 April, 2015.