Moneyview — Loan close

I want to close my loan but they are not closing it and asking for heavy charges.
Please help me resolve it
Here the email I send but no response
Dear MoneyView Team,
I hope this email finds you well. I am writing to request the closure of my personal loan with MoneyView. Below are the details for your reference:
- **Loan Account Number:**[protected]
- **Loan Type:** Personal Loan
- **Registered Mobile Number:** [protected]
- **Email ID:** [protected]@gmail.com
- **Full Name:** Kanhaiya Giri
Kindly confirm the outstanding amount and the necessary steps to complete the loan closure process. Please also let me know if any further documentation or actions are required from my side.
I look forward to your prompt response.
Thank you for your assistance.
Best regards,
Kanhaiya Giri
[protected]