Monster — Fake Resume Service Scam by Monsterindia.com

Address:

Bangalore, Karnataka

ONE OF THE BIGGEST SCAM RUN BY MONSTERINDIA.COM IN INDIA EXPOSED, CAPITALIZING ON THE INDIAN JOB SEEKER COMMUNITY... There is seriously something or everything wrong with Customer Support in MonsterIndia.com and you will realize it when you read the below mail directed to the general jobseeker mail ID <[protected]@monsterindia.com> as this is the point of contact for escalation. Even after explaining such a horrible situation there is absolutely no response from Monster which clearly means that this is nothing but an ELABORATED SCAM just to steal money from the job seeker community and run with no good or Business intentions. [protected][protected][protected][protected][protected] Below is what happened to me and escalated a couple of times via phone / email but till date nobody is bothered to reply back to this mail or to even register a complaint or taken any action on this. ----- Forwarded Message ----- From: Customer To: "[protected]@monsterindia.com" <[protected]@monsterindia.com> Sent: Friday, 6 March 2015 10:52 PM Subject: Wonderful attitude of Customer Care (Ashwani Kumar) Monster Hello Monster team, Order Number : 1793766 I am very sorry to say that it is very unfortunate that the customer care team of Monsterindia.com have been the worst I have ever encountered even after going for their premium services. I cannot take this anymore hence Im writing it down here. I have bought the service on 10 Feb 2015 and ever since its a nightmare. I was promised that the Resume writing team will call me and understand my requirements and then prepare a draft. And that is where it all started. Nobody ever called me from Monster after my payment at all. Highlight is that a person named Arindham and Ashwani Kumar were calling me back and forth several times to convince and get the sale/payment done and after which I am the only one who has been calling Monster customer care service almost every 2 or 3 days just to ask simple silly questions that arises in mind but for whatever reason I call them they simply say that the concerned person who CLOSED THE SALE WILL CALL AND CLEAR THE DOUBTS THAT YOU HAVE (but nobody ever calls me after that at all). And at one point of time I was worried that the Resume Writers did not call to get the requirements from me and nothing happened and I started calling with regards to that. Even for that it was the same response the concerned person who CLOSED THE SALE WILL CALL AND CLEAR THE DOUBTS THAT YOU HAVE (but nobody ever calls me after that at all) this cycle repeats everytime for every single query. Mostly it was Ashwani who picks up the call and promises the same but nothing happens. Let me give a live incident as an example (This is just one example) Called[protected] and spoke to Shekar on 28feb15 around 1.30pm who promised a callback from Arindham (as usual) by 2.15pm nothing happened as usual as expected. So later I called again around 3.40pm to check, but call landed to Ashwani Kumar and since I was really concerned I started demanding for explanations but I guess his character is to be very defensive so he started to be very rude, defensive, arrogant, adament and unprofessional in all ways possible and wanted me to only call his personal mobile number or mail him and he does not want me to mail the general jobseeker mail ID or does not want me to call the general contact number of Monster at all. I'm not sure why he discourages all this and not sure what he is trying to achieve / cover-up with all these acts. This is the only thing in my mind now and nothing else concerns me anymore. He also started criticizing me for what I did and for what I didnt - I paid and sent my profile via SAQ mail and I followed up a couple of times, but he was very particular about why I call general Monster care number and fumes that its a busy line engaged to make more sales / incentives and not bothered about after sale service. Also very particular about WHY DIDNT I MAIL THEM PERSONALLY AND WHY DIDNT I CALL ARINDHAM OR ASHWANI'S NUMBER and he puts it across as if its my job and its my mistake that I didnt call him. Well, why should I ? even after everything from my part is done? All I wanted was to know what happened to the call that I was promised from the Resume Writers. But I didnt think it would turn out to be such a nightmare as people in Monster Customer care would make it so very difficult for a single query to end up like this. It looks like everything is a lie and built with false-promises with a lorry-load of attitude with the Customer care guys particularly (Ashwani Kumar) and specially after the payment or closing the sale. Nobody is bothered about anything at all what-so-ever at Monster. Please organize yourselves and try to provide atleast 50% value against what the customers have paid for. (Im not demanding here, Im just requesting) Or at least dont treat them like after the sale is done. And I seriously encourage the authorities to listen to the call I had with Ashwani Kumar on 28feb15 (Saturday) and check how PROFESSIONAL HE IS ON CALLS. Requesting the concerned authority to intervene and initate necessary actions. Check below, I tried calling the below number at around 11.30am on 24Feb2015 (Tuesday) and 4.20pm on 28Feb2015 (Saturday) just rings nobody picks-up. "Customer Care Department – Monster Resume Team E-mail: [protected]@writeitright.in Office phone: +[protected] Office Timings: 9.30 am to 6.30 pm India time (Sundays off)" This is one of the reasons why I was even talking to those thick-headed Customer care professionals in the first place. But there were other reasons as well but none of them were answered till date. This is what I feel now: Monster swallowed all the payment with a burp and nothing left but , smelly service behind it. Dissappointedly, Customer Its an absolute waste of time investing time and money on these sick people for anything. IF YOU DO THEN YOU CAN CALL YOURSELF NOTHING BUT A FOOL...