Monsterindia.com — services not activated

Address:

7-1-79,79/5,6,7 & 7-1-80, Capital Building, Ameerpet, Hyderabad, Andhra Pradesh, 500016

I had purchased monster resume services on march 27, 2019.
This package included resume highlighter, xpressresume and smart cv.
However, till now i see only resume highlighter enabled in my profile and other services are unavailable.
I've notified the same to every possible team member including escalation department but none have provided any resolution and just keeps on asking me to wait.
Today, i even found that some information was removed from my account without my knowledge with a possible attempt to sabotage the profile.

Amount paid: myr 1440 (Inr 24243 approx.)

Involved contacts:
Naveen dayala | associate manager - client relations | +[protected]
Shravan pillai | account manager | +[protected]