Morning Star Travels — Looted my money, without traveling, even they don't refund my money even though it's their mistake

Hi,
I have booked a ticket on 16th April in morning star travels from Hyderabad to tirupathi, even though am waiting at my boarding point, no body called me or picked me, have waited upto 1am at the boarding point, with my kid, so I have not travelled in the bus plz refund my ticket amount,

Note-
I have called 30 times to my boarding point contact numbers, still no body replyed

The worst worst worst worst travels, they don't pick the customers itself, they loots money from customers by selling tickets, they wants money not the customers