Morning Star Travels — no intimation of bus cancellation

Address:

Miyapur, Ranga Reddy, Andhra Pradesh, 500049

I have booked a bus ticket with morning travels from Hyderabad to Ongole on 15th of Dec 2019 through abhibus app.
My pickup is at 10 pm from Miyapur in the scania single axle metro link bus. I reached the pickup point and called up the driver for exact pick up location and to my surprise i was told that the bus has been cancelled. This was shocking and i further contacted the help line number and guy was arguing that i was told about the cancellation. I ended up losing am important work
Please take appropriate action on the travels and request to arrange refund for the loss incurred