Mothersparsh — I'm complaining about not receiving my parcel. My money has been taken but product not delivered yet

Address:Plot No 330 industrial Area Phase 1 Panchkula Haryana 134113
Website:pickr.com

Mother sparsh has provided the tracking for Pickrr.com. but My tracking number is WSPP[protected] of Ekart Courier. Order ID MS-293128.

My shipment was created on 29th April 2022 at 12:25pm and expected to be delivered on 02 May 2022. However, I have not yet received my delivery yet. and there is no update on the website also.

Kindly provide me with the relevant information at the earliest.

Thanks & Regards
Christabel
+[protected]
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May 03, 2022
Updated by Christabel1829
Their customer care number also not functional. No reply to messages. Please see the attachment.

Complaint comments 

Comments

I have ordered for rose and beetroot facepack in offer of buy 2 and pay for 1 . When I received delivery there was only one facepack in sealed box.
I have mail to [protected]@mothersparsh.com email id but noone has reverted on my email.when I contact on phone they said that we will check in our cctv and after checking in cctv footage they told me that we have delivered 2 pack in sealed box while i have received only one .
I told them mothersparsh has cheated on me . I am regularly doing only shopping but this type of misshapen never happen with me . I trusted mothersparsh but the customer care number lady told me that i am cheater .
How can you blame a customer that customer is cheating and customer is lying.

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    Plot No 330 industrial Area Phase 1 Panchkula Haryana 134113
    India
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