Motilal Oswal Securities — facing inconvenience and discrimination by motilal oswal due to visually impairment

This is naveen kumar, code [aris1990],
I am 100 percent blind [visually challenged].

I have opened a trading account with motilaloswal securities on
13/04/2020 through ekyc mode and submitted the signed power of
Attorney document along with witness signatures.

After opening the account i was deposited initial investment amount of
Rupees 1000 inr on 17/04/2020and that deposit was successful.

After that, when i try to place the order i was getting error stating
That client/dealer code is suspended. Please get in
Touch with your cse desk.
After getting this error immediately i have contacted my franchise of
Motilaloswal securities.

After some time they called me and informed that visually challenged
Persons are not permitted to opened account through ekyc and hence
Your account suspended.

I have referred the compliance manual-march-2018 issued by cdsl with
Them. There are clear cut guidelines.

In that guidelines para 1 of page 11 says that

Comm. 5202 dated may 19, 2015
Dps are advised to ensure that all facilities including online
Facilities are offered to visually challenged persons without any
Discrimination and all possible assistance is provided to visually
Challenged persons for opening and operating demit accounts. Dps
Should accordingly note that there are no special restrictions for
Visually challenged person for opening and operating a demat account
Subject to compliance with requirements as applicable to any other
Investor.

After showing all the information also they are not activating the
Account and telling that we are not suppose to open your account
Through ekyc, this service is only for sighted persons.

Still my account is in suspension condition..

I am pasting the communications emails below for your information.

— forwarded message —
From: bhavana rawat
Date: fri, apr 17, 2020 at 3:32 pm
Subject: fw: client code: aris1990 - suspension issue
To: [protected]@gmail.com

*dear sir, *

This account was opened through ekyc despite of client being
Blind (Physically challenged) hence the account is suspended
Best regards,
Bhavana rawat
Senior manager | customer service
Motilal oswal financial services limited
Malad-palm spring center
New link road
Malad (W)
Mumbai - 400064
Direct: [protected]


*from:* ramesh g [mailto:[protected]@gmail.com
< [protected]@gmail.com]
*sent:* 17 april 2020 11:34
*to:* bhavana rawat
*subject:* client code: aris1990 - suspension issue

Dear sir / madam

This is to inform you that we had opened new account with client code:
Aris1990 but we are getting suspended messages as below. Please
Rectify the same and update us

0 nsefo order no. : 0 buy 20 banknifty 30-apr-2020 at 20100 day for client
: aris1990 bt:l rejection client/dealer code is suspended. Please get in
Touch with your cse desk
—
Thanks & regards
*srisolutions pvt ltd.*
*ramesh ganagani*

I request you to look in to this issue and advice them with necessary
Instructions.
This is my humble request, hence try to resolve as early as possible.
Thanks and regards,

Arisetty naveen kumar,